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Technology and Learning Center |
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Frequently Asked QuestionsAccounts/Logging InComputer Issues
FacilitiesMiscellaneous
Printing
Wireless/Laptops/PDAs
Accounts/Logging InHow can I use these computers?You must be eligible and apply for an account in order to log on and use the center computers. I forgot my password; what do I do?First, verify that there are no extra spaces in your username or password and that caps lock is not turned on. If that doesn't work, see the lab manager or assistant to reset a forgotten password. Note: you will need to provide a photo ID to have your password reset. I still can't log on; help me?For issues beyond a forgotten password, you must see the lab manager in the office between 8 a.m. and 4 p.m. Computer IssuesCan I install this software at home?No; all software on center computers is licensed and cannot be copied. BruinOnLine has information about UCLA-licensed software that you can install at home. Can you help with EndNote problems?The center's staff does not support EndNote and cannot help you if you don't know how to use the program. However, information on using EndNote is available on the Biomedical Library Web site. Do these computers have sound?The computers have sound cards but no speakers. The lab assistant can check out one pair of headphones per person; remember to return them to the assistant when you are finished. Do you have STATA and SAS?These programs are available on every computer in the center. STATA is limited to twenty-five users at one time. I opened a Word file from my email; where did it save to?When opening and editing an attachment from a mail application, always choose "Save" instead of "Open"; this will allow you to specify the location of the document before you begin editing. If you chose "Open," you will be able to save the document without a save dialogue box appearing, but the file will be saved in a temporary location where you may not be able to retrieve it. Where is my H: drive?New accounts no longer have an H: drive on which to store documents. All documents need to be stored on portable media or in your My Documents folder, which is the replacement for the H: drive. Where is SPSS installed?SPSS is available on computers 33-63 in bays four and five. Why can't I disconnect my USB jump drive?Because of user restrictions, you cannot right click or double click on the "Safely Remove Hardware" icon in the taskbar. To unmount the drive, single left click on the icon and choose "Safely Remove USB Mass Storage Device." FacilitiesWhere are the restrooms?On the first floor: After entering the library, head to your right toward the sign that reads "Current Journals"; restrooms are on the right where the wall is painted blue. The Technology and Learning Center is on the second floor of the Biomedical Library. After entering the library on the first level, go up the stairs immediately to the right or take the elevator to the sixth floor. For the Graduate Reading Room, continue up the stairs to the third level. MiscellaneousCan I eat lunch in the lab?No; no food or drink are allowed in the lab. The only exceptions are the UCLA Library-approved mug or sealable drink containers. Do you provide office supplies?The center provides basic supplies such as tape and paper clips, along with tools such as a heavy-duty stapler, paper cutter and three-hole punch. Items such as envelopes or manila folders are not provided. Please see the lab assistant if supplies are running low or equipment is broken. How do I enter from the stacks entrance?After entering the Biomedical Library on the first floor, walk past the information desk and turn to your left. In the next room, you will see an elevator with blue doors. Take the elevator to the sixth floor, and you will see the entrance to the lab. Is there a phone I can use?Yes, there is a campus phone in the entrance from the stacks, near the drinking fountain. There are also several pay phones just outside the entrance to the library. What if I'm having a problem with the computers on the third floor?The center maintains the computers in the large third-floor reading room; see the staff in the center office if you have any problems. Note: the four machines in the side room are for nursing students only, and the other nineteen machines are for medical students only; if you are not a member of the either group, you will not be able to log in. PrintingHow do I use the printers?After choosing File>Print in your application, you will see a pop-up window asking for a Username, Job Name and Password, which can be anything you want. After entering this information, go to either print station and swipe your BruinCard and a list of jobs will appear. Choose your job, enter the password, and your BruinCard will be charged $0.11 per page. How do I get money on my BruinCard? You may either use the cash-to-card machine located near the Circulation Desk on the 1st floor, or go to www.bruincard.ucla.edu and make a deposit. Where is the printer for print station two? In order to keep noise to a minimum during large exams, sometimes print station one is taken offline and print station two is moved to the classroom. To print, you must use the computer at print station two as you would normally, but you will pick up your print job in the classroom. Which printer do I use?You can use either print station to release your print job. Wireless/Laptops/PDAsCan you help me set up my laptop/PDA?Center staff members do not support any equipment that is not part of the lab; this includes laptops, PDAs and any related devices. While they will try to answer your questions, you should contact your department for any hands-on assistance. Computer repair is available at the UCLA Computer Store in Ackerman Union, the Student Technology Center on the Hill, and at the Best Buy on Le Conte Avenue. Is there wireless in the center?The entire Biomedical Library is outfitted for BruinOnLine wireless network access. To use this connection, you must open a browser window on your laptop or device and authenticate using your UCLA Logon ID and password. |
